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Home » Inverter issue! Problems with our AlphaESS system from Heatable. Here’s how they were resolved

Inverter issue! Problems with our AlphaESS system from Heatable. Here’s how they were resolved

Video by Andrew Till / Mr. EV via YouTube
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Our solar and battery install from Heatable was completed on 9th April (watch here: https://youtu.be/yJe8LfrG_8k ) and it’s been absolutely brilliant. But we’ve had a couple of annoying issues…

Firstly, one of the solar strings (a string being a series of solar panels connected together) wasn’t working. Secondly, we weren’t able to export very much to the grid when the battery reached 100%.

It all got fixed thankfully. Here’s what happened.

And yes, we’re now generating (and exporting) a lot so there’ll be lots of figures in an upcoming episode!

If you’re interested in getting a quote from Heatable, use our referral codes to get money off.

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Our kit:
• 30x REA Fusion2 450w bifacial panels
• 2x Alpha ESS Smile G3 inverters joined in parallel, with a total of 20.2kWh battery storage.

Here’s the whole timeline if you want to see how it all progressed:

3/2/25: G99 requested and approval received from UK Power Networks
4/2/25: Survey
4/4/25: Scaffolding
5/4/25: Richard delivered the kit
7/4/25: Installation start
9/4/25: Installation complete
10/4/25: MCS etc docs sent; Applied for Outgoing Octopus
11/4/25: Installer, Richard called after Heatable contacted him about solar inconsistencies. Electrician, Lee on his way over (he couldn’t make it in the end due to traffic)
12/4/25: Lee came to test strings; all okay
13/4/25: Scaffolding removed
15/4/25: Richard called to say it’s being discussed with Alpha
16/4/25: Chatted to Ben from Heatable and James from Alpha at Everything Electric in London
22/4/25: Heatable called to book in return visit; Alpha called to arrange delivery on 24/4/25
24/4/25: Lee swapped inverter
25/4/25: Heatable courtesy call in the morning to check everything was okay
29/4/25: Export MPAN received from UK Power Networks (Took 19 days; I chased UKPN. Not sure if that helped!)
2/5/25: Octopus asked for a meter reading
3/5/25: Outgoing Octopus live
14/5/25: Alpha ESS applied fix for parallel export issue

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☕️ Or if you’d like to just buy me a coffee (or my wife a gin and tonic): https://ko-fi.com/misterev

Please use my referral links:

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📹 Filmed using DJI Osmo Pocket 3: https://amzn.to/40bhP35

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