Video by Matt Goes Electric via YouTube
I ordered a battery handle and fill light for my DJI Osmo Pocket 4. The items were stolen while in UPS’s network and I caught it on video — opening an empty, clearly tampered box right in front of a UPS staff member.
The tracking showed suspicious rerouting: it kept bouncing between the local depot and Tamworth, then claimed my "street number is incorrect" even though the address was correct. This looks like classic internal tampering to steal high-value items.
Despite video proof, DJI "investigated" and labelled my claim as "fraudulent." They refuse to replace the items or refund me, even though UK law says the risk stays with the seller until I receive the goods.
Is this a known UPS scam inside their depots? Anyone experienced similar rerouting tricks or internal theft at UPS? Let me know in the comments.
This video was filmed in June 2026.
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Chapters/timestamps:
00:00 Intro
00:10 My DJI order
00:29 Strange UPS parcel routing
01:03 Parcel theft at UPS depot
01:53 Initial DJI support response
02:13 UPS claims process
02:27 UK consumer law
02:38 DJI claim rejection
03:46 Why am I left to pickup the cost of internal theft?
04:25 Channel feedback
#upsdriver #dji #consumerlaw
